Terms & Conditions
01656 747-700 or 08000 346-246
1. The holidays advertised in our brochure/web site Holidays are organised by Bridge Overseas Limited, members of the Travel Trust Association U0455. The company is also a retail agent for fully bonded ATOL holders. 2. Making a Booking This should be accompanied by a completed booking form and the relevant deposit and insurance premium for each passenger not including infants. Bookings made within ten weeks of departure must be accompanied by full payment. Deposit and Insurance premiums are non-refundable and non-transferable. Last minute bookings (especially those made by telephone) should be followed by a booking for if possible. Should no booking form be received, reservations will be deemed to be subject to these booking conditions. The minimum age to make a booking is 18. Bookings may not be transferred to Passengers substituted without the appropriate cancellation or amendment charges being levied. 3. On receipt of your deposit We make the necessary reservation and your deposit is accepted in part payment of the agreed cost of the booking and is credited to your account. The contract exists between us after you have received a confirmation invoice, normally within 7 days, which should be checked and queried if not in order. We shall not be liable if any of the information is incorrect if you have not notified us within 7 days of receipt. 4. If You After Your Booking Any minor amendments, which do not involve a change of departure date or accommodation, but which do require a new confirmation invoice; will incur a standard administration fee of £25. Any changes of Passengers within a party are subject to forfeiture of deposits and insurance premiums, at our discretion. Any amendments that involve a change of flight departure/return dates may be treated as a cancellation.5. When you pay the balance The balance of your booking is set out on your invoice and should be paid 12 weeks before departure. No reminder will be sent. If the full balance is not paid by the said date, we reserve the right to cancel the booking without notice, retain the deposit and seek reimbursement for any additional loss we have incurred. 6. If you are forced to cancel your booking You or any member of your party may cancel your booking, or part of it, once it has been confirmed. but the instructions will only be valid in writing. Your written instructions should be sent to us at our address. To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions. Subject to the nature of the cancellation, you may be able to claim against your holiday insurance.
Cancellation Charges Overseas
Period before scheduled Departure Amount of cancellation where written charge (shown as % of the total holiday price excluding insurance Premium) Instructions are received by Bridge Overseas Limited.
More than 70 days Deposit
70-64 days 30% cost of holiday (or loss of deposit if greater)
63-50 days 50%
49-29 days 70%
28-15 days 90%
14 days or less 100% cost of holiday
7. If we change your holiday We plan the arrangements for holidays in our brochure many months in advance and though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you as soon as possible before your departure. Sometimes major changes are necessary to your flight or your accommodation. Major changes include the following: (i) Change of UK departure airport (except between Gatwick, Heathrow, Luton, Stansted & vice versa) (ii) Change from a day flight to a night flight (iii) Change of your time of departure or return by more than 12 hours (iv) Change of accommodation to cheaper priced accommodation. If we have to make a major change to your holiday you may either (a) accept the changed arrangements or (b)purchase another available holiday from us at the advertised price or (c) cancel your holiday. If you choose either (a) or (b) you will also be offered a credit towards the costs of your holiday as shown below: (i) Changes more than 56 days before departure -nil (ii) Changes between 55 - 13 days before departure - £10.00 per person excluding infants (iii) Changes less than 14 days before departure £15 per person excluding infants. If you choose (c) we will refund all monies paid. In the unlikely event of insufficient numbers, which, in our opinion, make the holiday non viable, we reserved the right to cancel your booking, subject to us reimbursing all deposits paid and offering you an alternative holiday. IMPORTANT NOTE Force Majeure – Compensation will not be payable if we are forced to cancel, or in any other way change your holiday due to war, disaster, industrial disputes/civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions; nor does it apply to a flight delay since flight delay cover is automatically covered in our insurance, which we strongly advise you to take. In addition please note that in the event of cancellation due to force majeure including volcanic ash disruption no monies will be refunded. We recommend that you take out an insurance that covers this contingency. 8. If we cancel your booking We reserve the right, in any circumstances, to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for the reasons detailed in condition (6). if we do cancel your holiday in accordance with this condition we will return to you all monies paid, or offer you an alternative holiday of comparable standard but we will have no further liability. 9. Misbehaviour We reserve the right at our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property, or to any third party. Should any passenger be prevented from travelling, because in the opinion of any person in authority, they appear to be unfit to travel, or likely to cause disturbance to other passengers, then our responsibility for their holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs, which may be incurred. Bridge Overseas Limited has no control over the behaviour of persons staying at, or visiting, your holiday accommodation and is not responsible for any withdrawal, or impairment of facilities, or other loss of damage caused by them. 10. Flights In accordance with Civil Aviation Authority requirements, we act as retail flight agents for fully bonded ATOL holders. Flights are subject to their Terms and Conditions. "Many of the flights and flight inclusive holidays [in this brochure] [on this website as appropriate] are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed [in this brochure/on this website]. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate 11. Flight check-in times Bridge Overseas Limited will not be responsible in any way if you arrive late for the specified check-in time, or you arrive late for the flight. It is imperative and a strict condition of booking that you reconfirm both your outbound and your inbound flight with us, or the specific carrier, at lease 48 hours prior to your departure. We can accept no liability for clients who fail to comply with this instruction and due to a flight change miss their flight. The times quoted on your documentation are local times and it is important that passengers check in at least 120 minutes before the flight departure time. 12. Passports and Visas Please check that your passport is valid for the entire duration of your holiday with the appropriate Embassy. A standard British Passport is required, valid for at least 6 months beyond your planned return date. If you are not a British passport holder you may require a visa please check before booking your holiday. All passports, visa, travel insurance, health certificate requirements and foreign advice are your responsibility. Bridge Overseas Limited accept no responsibility for any delay or expenses incurred through any irregularity in your documents. In the event that we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, we reserve the right to charge £30 per ticket. 13. Cancellation The Company reserves the right to cancel the holiday if less than 24 players have booked. However we will not cancel within 60 days of departure on an overseas holiday, or 30 days for a British holiday except for reasons detailed in condition 6. If it should be necessary for the Company to cancel the holiday which is unlikely, the money which you have paid to the Company will be refunded to you whereupon all the liabilities to you will cease. 14. Insurance As a condition of booking you are required to take out our special holiday insurance, or arrange a policy yourself providing comparable or greater cover under all sections 15. Our responsibility You will appreciate that many people and companies over who Bridge Overseas Limited has no control are involved in the planning and provisions of your holiday. Bridge Overseas Limited has taken all reasonable steps to ensure that the suppliers of services provided are an acceptable standard. We will accept responsibility for the proven negligent acts and/or omissions of our employees and agents whilst acting within the scope of or arising as a result of death, bodily injury, illness to you or any member of your party. You should note:
i. Liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of Bridge Overseas Limited, its servants or agents.
ii. No Liability can be accepted for any negligent act or omissions of air or sea carriers, whose responsibilities are governed by international convention, which may limit or exclude liability.
iii. We cannot accept any liability for loss, damage expense resulting from war or terrorist activities threatened or actual, civil unrest, closure of airports, industrial threatened or actual or any event outside our control such events delay, extended or compel a change in arrangements.
iv. We shall not be responsible in the event that any named host director is not available as a consequence injury, illness or any other reason beyond our control.
16. If you have a problem In the unlikely event of there being something not to liking whilst you are on a holiday that is in our direct you must report it immediately. Unless there is a valid reason why you fail to report your complaint to us then will not consider ourselves to be liable in respect of complaints, which were not registered. If the matter be rectified immediately, details of your complaint should submitted to our office in the UK no later than 28 days your date of return in writing. We will not accept liability respect of claims received outside this period. Disputes arising out of or in connection with this contract that be amicably settled may, if you so wish, it can be referred arbitration, arranged with the Travel Trust Association administer quite independently by the Chartered Institute Arbitrators. The Travel trust Association address is: House, High Street, Woking, GU21 6BD. 17. Price List When our price list is published, our prices are based currency exchange rates and known costs at the time going to press. Whilst we reserve the right to increase decrease brochure prices, before you book, once your booking is confirmed the price of your holiday is fully guaranteed and will not be subject to any surcharges. return for this commitment, no refunds will be made exchange. 18. Your Financial Protection. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. lists what is financially protected, where you can get information on what this means for you and who to things go wrong. “We, or the suppliers identified on ATOL Certificate, will provide you with the services the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to for reasons of insolvency, an alternative ATOL holder provide you with the services you have bought or a alternative (at no extra cost to you). You agree to accept in those circumstances the alternative ATOL holder perform those obligations and you agree to pay any outstanding to be paid by you under your contract to alternative ATOL holder. However, you also agree some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make claim under the ATOL scheme (or your credit card where applicable). “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel may make a payment to (or confer a benefit on) you the ATOL scheme. You agree that in return for such payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out relating to the non-provision of the services, including claim against us, the travel agent (or your credit card where applicable). You also agree that any such claims be reassigned to another body, if that other body has sums you have claimed under the ATOL scheme.